VIP Guest Experience Specialist

Accor Apartments & Realty; Canberra; On-site; AUD 45,000 - 58,000; Full time

Job summary

Accor Apartments & Realty in Canberra welcomes a dedicated Guest Service Agent to be the friendly face of the property, greeting guests from check-in to check-out and ensuring memorable stays. You will handle reservations and guest accounts while promoting hotel amenities, sharing local insights, and delivering service with professionalism.

Strong communication and teamwork are essential, and the role supports nights, weekends, and holidays as required.

Qualifications

• Experience in hotel front desk operations is preferred.
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Willingness to work nights, weekends and public holidays.

Responsibilities

• Greet guests and manage check-in/check-out smoothly.
• Communicate clearly with guests and team for cohesive service.
• Resolve guest issues and turn challenges into positive experiences.
• Promote hotel amenities and services with product knowledge.
• Share local recommendations and information with guests.
• Accurately handle reservations and guest accounts.

Skills

Front desk operations

Customer service

Team collaboration

Multitasking

Communication

Job description

Accor Apartments & Realty in Canberra welcomes a dedicated Guest Service Agent to be the friendly face of the property, greeting guests from check-in to check-out and ensuring memorable stays. You will handle reservations and guest accounts while promoting hotel amenities, sharing local insights, and delivering service with professionalism.

Strong communication and teamwork are essential, and the role supports nights, weekends, and holidays as required.