Housekeeping Operations Coordinator - Luxury Hotel

Hyatt Hotels; Canberra; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Free shift meals

Discounts on outlets

Training & development

Laundered uniforms

Employee assistance program

Discounts on Hyatt stays

Job summary

Hyatt Hotel Canberra is seeking a dedicated Housekeeping Office Administrator to support day-to-day operations, coordinate guest requests, maintain room status, and provide administrative support across Front Office, Engineering and Housekeeping to deliver Hyatt's renowned guest experiences.

The role requires excellent organization, strong communication, and proficiency with hotel systems such as Opera PMS or HotSOS.

Qualifications

• Previous experience in Housekeeping or hotel administration, preferably in a luxury hotel.
• Experience using Opera PMS or HotSOS is highly regarded.
• Excellent organizational skills with ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Attention to detail and time management.
• Proficiency in Microsoft Office applications.

Responsibilities

• Coordinate daily Housekeeping Office operations including room allocations, guest requests and communications.
• Monitor Opera PMS/HotSOS to ensure accurate room status and timely maintenance.
• Coordinate VIP arrivals, amenities, rollaway beds, baby cots and special requests.
• Maintain Lost Property and handle guest belongings per procedures.
• Prepare daily allocation sheets and operational reports; support roster updates and stock ordering.
• Collaborate with Front Office, Engineering and Housekeeping leaders to exceed guest expectations.

Tools

Opera PMS

HotSOS

Microsoft Office

Job description

Hyatt Hotel Canberra is seeking a dedicated Housekeeping Office Administrator to support day-to-day operations, coordinate guest requests, maintain room status, and provide administrative support across Front Office, Engineering and Housekeeping to deliver Hyatt's renowned guest experiences.

The role requires excellent organization, strong communication, and proficiency with hotel systems such as Opera PMS or HotSOS.