Guest Service Officer

Hyatt Hotels; Canberra; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Free accom worldwide

Shift meals

Gym discounts

Online training

Above award wages

EAP program

Diverse team

Job summary

Hyatt Hotel Canberra is seeking a passionate, guest-focused Guest Service Officer to join our Front Office team. You will create a welcoming experience for guests, handle calls and inquiries, and assist with check-in and check-out, delivering memorable service in a heritage-inspired setting.

The role offers opportunities to resolve guest concerns, provide local area knowledge, and contribute to signature experiences in a vibrant capital hotel's operations.

Qualifications

• Diploma or certificate in Hospitality or Tourism Management desirable.
• Knowledge of Opera property management system desirable.
• Prior Travel/Hotel industry knowledge highly regarded.
• Ability to work under pressure; thrives in a guest-focused environment.

Responsibilities

• Ensure smooth operation of the Front Office on a day-to-day basis.
• Handle internal and external phone calls, relaying messages with proficiency.
• Operate the telephone switchboard.
• Handle guest enquiries and requests with knowledge of Canberra and surrounding areas.
• Receive Room Service orders and relay to Kitchen and team promptly.
• Process guest arrivals and departures with smooth check-in/check-out.

Skills

Ability to work under pressure

Knowledge of Opera

Travel/Hotel industry knowledge

Education

Diploma/certificate in Hospitality or Tourism Management

Job description

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

What you can expect

• Complimentary and discounted accommodation at Hyatt properties worldwide!
• Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.
• Above award wages.
• Access to our employee assistance program.
• Being part of a diverse and inclusive team, passionate about their work.

Discover a career you didn't know existed.

We need your curiosity. We need your innovative spirit. And we need your authentic self.

There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers. Hospitality is more than just a job - it's a career for people who care. People like you. People like us.

About the Role

We are looking for a passionate and customer focused Guest Service Officer to join our amazing front office department, where you will be creating a welcoming experience for all our guests through helpful and exceptional service. This role will be a mixed role of handling and responding to guest calls and enquires in addition to greeting and assisting in their check in and check out. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for creating signature experiences.

Some of the responsibilities include:

• Ensure smooth and efficient operation of the Front Office on a day to day basis
• Handle internal and external phone calls, relaying messages with proficiency
• Operating and controlling the telephone switchboard
• Handle guest enquiries and requests and to have a thorough knowledge of Canberra and its surrounding areas
• Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
• Efficiently process guest arrival and departures, through smooth check-in and check-out experiences

Qualifications

• Ability to work under pressure
• Diploma/certificate in Hospitality or Tourism Management is desirable
• Knowledge of Opera is desirable
• Preferable prerequisite knowledge of the Travel/Hotel industry highly regarded

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt