Housekeeping Coordinator

Hyatt Hotels; Canberra; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Free shift meals

Discounts on outlets

Training & development

Laundered uniforms

Employee assistance program

Discounts on Hyatt stays

Job summary

Hyatt Hotel Canberra is seeking a dedicated Housekeeping Office Administrator to support day-to-day operations, coordinate guest requests, maintain room status, and provide administrative support across Front Office, Engineering and Housekeeping to deliver Hyatt's renowned guest experiences.

The role requires excellent organization, strong communication, and proficiency with hotel systems such as Opera PMS or HotSOS.

Qualifications

• Previous experience in Housekeeping or hotel administration, preferably in a luxury hotel.
• Experience using Opera PMS or HotSOS is highly regarded.
• Excellent organizational skills with ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Attention to detail and time management.
• Proficiency in Microsoft Office applications.

Responsibilities

• Coordinate daily Housekeeping Office operations including room allocations, guest requests and communications.
• Monitor Opera PMS/HotSOS to ensure accurate room status and timely maintenance.
• Coordinate VIP arrivals, amenities, rollaway beds, baby cots and special requests.
• Maintain Lost Property and handle guest belongings per procedures.
• Prepare daily allocation sheets and operational reports; support roster updates and stock ordering.
• Collaborate with Front Office, Engineering and Housekeeping leaders to exceed guest expectations.

Tools

Opera PMS

HotSOS

Microsoft Office

Job description

At Hyatt we care for people so they can be their best. As we continue to grow, we don't lose sight of what's most important-people. Hyatt is a company that was built by family. It's a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it's this distinct guest experience that makes Hyatt one of the world's best hospitality brands.

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other.

Hosting our Promenade Café and Tea lounge outlets providing a vibrant and immersive dining experience for hotel guests and visitors alike.

The benefits you will enjoy as a valued member of our Hyatt Family:

• Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
• Training and development opportunities with over 2000 online learning modules to support your career development
• Laundered uniforms
• Access to an employee assistance program
• Being part of a diverse and inclusive team, passionate about their work
• Discount accommodation at Hyatt properties worldwide
• Opportunity to grow and develop your career within an international hotel group

About the Role

You will be responsible for supporting the day-to-day operations of the Housekeeping Department by acting as the department's central communication hub. You will coordinate guest requests, maintain accurate room status, provide administrative support and work closely with Front Office, Engineering and the Housekeeping team to deliver exceptional guest experiences in line with Hyatt standards.

Some of the responsibilities include:

• Coordinate daily Housekeeping Office operations, including room allocations, guest requests and departmental communications.
• Monitor Opera PMS and HotSOS to ensure accurate room status and timely completion of maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Maintain the Lost Property register and ensure guest belongings are handled in accordance with hotel procedures.
• Prepare daily allocation sheets, operational reports and support administrative functions including roster updates and stock ordering.
• Work closely with Front Office, Engineering and Housekeeping leaders to ensure rooms are prepared efficiently and guest expectations are exceeded.

Qualifications

A successful candidate will have:

• Previous experience in Housekeeping, or a hotel administrative role, preferably within a luxury hotel environment.
• Experience using Opera PMS, HotSOS or similar hotel systems will be highly regarded.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with a collaborative approach to teamwork.
• High attention to detail and excellent time management skills.
• Proficiency in Microsoft Office applications.
• A commitment to maintaining Hyatt's service standards and delivering exceptional guest experiences.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt