Front Office Duty Manager - Guest Experience Leader

Wyndham; Port Macquarie; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Subsidised private health insurance

Professional development funding

Discounted hotel stays across AU, Fiji

Job summary

Travel + Leisure Co. is seeking a Front Office Duty Manager at Flynns Beach to lead the Reception team, greet guests, and manage day-to-day operations. You will ensure smooth check-in/out, provide local attraction information, and handle guest issues with a proactive service mindset.

You will also recruit, train and mentor staff, uphold high service standards, and contribute to a positive, fast-paced team environment. The role offers flexible rosters and development opportunities.

Qualifications

• Proven experience in a Front Office department at a supervisory level (3 years)
• Knowledge of hotel property management systems; Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude and passion for delivering exceptional customer service
• Strong time management and ability to work under pressure
• Negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping/finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and public holidays
• Ability to work in a fast-paced team environment or autonomously

Responsibilities

• Ensure efficient day-to-day operation of the Reception desk
• Greet and register owners and guests and provide local area information
• Manage guest issues and resolutions
• Build, develop, train and lead a high-performing team
• Support delivery of exceptional customer service and guest experience

Skills

Front Office supervision

Customer service

Communication

Time management

Problem solving

Team leadership

Multitasking

Attention to detail

Professional presentation

Tools

Opera PMS

Microsoft Office

Job description

Travel + Leisure Co. is seeking a Front Office Duty Manager at Flynns Beach to lead the Reception team, greet guests, and manage day-to-day operations. You will ensure smooth check-in/out, provide local attraction information, and handle guest issues with a proactive service mindset.

You will also recruit, train and mentor staff, uphold high service standards, and contribute to a positive, fast-paced team environment. The role offers flexible rosters and development opportunities.