Front Office Duty Manager — Guest Experience Leader

PARKROYAL Hotels & Resorts; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary package

Hotel discounts

Staff meals on shift

Learning platform access

Complimentary meals while on shift

Employee Assistance Program and health

Rewards & Recognition program

Job summary

PARKROYAL Hotels & Resorts Sydney CBD is seeking an experienced Duty Manager to join our Front Office team. You will help lead the Front Office and Concierge teams, ensuring smooth check-in/check-out, loyalty program enrollment, and excellent guest service.

The role reports to the Front Office Manager and requires a positive, energetic attitude, strong communication, and flexibility to work shifts, including weekends.

Qualifications

• Experience with Opera PMS is required.
• Minimum 1 year in a similar role at a 4–5 star property.
• Strong interpersonal and communication skills essential.
• Ability to build rapport with guests and colleagues.

Responsibilities

• Lead check-in and checkout experiences with the Front Office team.
• Oversee Front Office & Concierge in loyalty program enrollment.
• Coordinate with other departments, maintain daily reports and lead operation briefings.
• Ensure a memorable guest experience and welcoming atmosphere.
• Uphold procedures and quality standards across the lobby and team.

Skills

Leadership

Customer service

Team coordination

Communication

Interpersonal skills

Education

Hospitality experience

Tools

Opera PMS

Job description

PARKROYAL Hotels & Resorts Sydney CBD is seeking an experienced Duty Manager to join our Front Office team. You will help lead the Front Office and Concierge teams, ensuring smooth check-in/check-out, loyalty program enrollment, and excellent guest service.

The role reports to the Front Office Manager and requires a positive, energetic attitude, strong communication, and flexibility to work shifts, including weekends.