Duty Manager

Colonial Group; Adelaide; On-site; AUD 65,000 - 78,000; Full time

Job summary

Colonial Group is seeking a Duty Manager to lead the Front Office team, orchestrating daily operations and guest experiences with energy and authenticity. You will coordinate across departments, manage staff rosters, and respond swiftly to guest feedback and issues.

The ideal candidate has proven Front Office leadership experience, strong communication skills, and the ability to thrive under pressure with flexible night and weekend shifts.

Qualifications

• Demonstrated expertise in Hotel Front Office Operations with a leadership track record.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise.
• Lead the Front Office Team like a mentor, nurturing growth and skills.
• Collaborate with guests to find solutions for challenges.
• Contribute to roster planning and preparation.
• Embrace authenticity and bring your best self to every shift.

Skills

Leadership

Time management

Communication

Tools

Reservation systems

Job description

Purpose

As Duty Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays