Front Office Leader: Guest Experience & Flexible Schedule

Accor Apartments & Realty; Noosa Shire; Sur place; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Accor Apartments & Realty is seeking an Assistant Manager to lead the Front Office team, creating memorable guest experiences while sustaining high energy across shifts. You will mentor staff, optimise guest flows, and uphold service standards in a fast-paced hotel environment.

You will coordinate with housekeeping and food & beverage, handle guest feedback, oversee rostering, and resolve issues quickly.

Qualifications

• Experience leading Front Office teams in a hotel setting.
• Familiar with reservation systems and property management software.
• Excellent written and spoken communication; able to multitask.
• Flexible schedule including nights, weekends and holidays.

Responsabilités

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation

Connaissances

Front Office Leadership

Hotel Reservations

PMS familiarity

Communication skills

Flexible schedule

Description du poste

Accor Apartments & Realty is seeking an Assistant Manager to lead the Front Office team, creating memorable guest experiences while sustaining high energy across shifts. You will mentor staff, optimise guest flows, and uphold service standards in a fast-paced hotel environment.

You will coordinate with housekeeping and food & beverage, handle guest feedback, oversee rostering, and resolve issues quickly.