Front Office Duty Manager - Guest Experience Lead

InterContinental Hotels Group; Adelaide; Hybrid; AUD 68,000 - 91,000; Full time

Benefits offered by this job

Birthday leave

Hotel discounts

Accommodation discounts

Parental leave

Health days

Career development program

Milestone celebrations

Wellbeing support

Job summary

InterContinental Hotels Group in Australia is seeking a Duty Manager based in Front Office to oversee hotel operations and deliver memorable guest experiences. You will be confident and empowered as the first responder in a crisis, leading guest experiences and team performance.

The role involves prioritising workloads, developing staff skills, and handling guest concerns with professionalism. Flexible shifts and permanent/full-time options are available.

Qualifications

• Experienced – ideally, you’ve spent at least 2 years front desk/guest service leader experience.
• Excellent communication, problem solving, reasoning and motivational skills; guests and colleagues will come to you with concerns as well as compliments.

Responsibilities

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

Skills

Front desk leadership

Guest service excellence

Communication skills

Problem solving

Crisis management

English fluency

Tools

Opera PMS

Microsoft Office

Job description

InterContinental Hotels Group in Australia is seeking a Duty Manager based in Front Office to oversee hotel operations and deliver memorable guest experiences. You will be confident and empowered as the first responder in a crisis, leading guest experiences and team performance.

The role involves prioritising workloads, developing staff skills, and handling guest concerns with professionalism. Flexible shifts and permanent/full-time options are available.