Hotel Duty Manager: Lead Guest Experience & Operations

The Lakes Resort Hotel; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Food and beverage discounts across OSC

Career progression opportunities

Training and development

Job summary

The Lakes Resort Hotel in Adelaide is seeking a confident, service-driven Hotel Duty Manager to join our team on a full-time basis. You will work closely with the management team to oversee day-to-day operations across accommodation, food and beverage, functions and the wider property.

As a visible, hands-on leader you will respond to guest enquiries, resolve operational challenges and coordinate departments to maintain high standards and a seamless guest journey across all venues including

Qualifications

• Experience leading hotel operations or similar hospitality leadership roles.
• Experience in accommodation and front office operations.
• Strong understanding of the guest journey from arrival to departure.
• Excellent communication and guest service skills.
• Ability to coordinate multiple departments and priorities.
• Hands-on leadership style with the ability to motivate and develop teams.
• Strong organisational skills and attention to detail.
• Proactive problem-solving and continuous improvement mindset.
• Flexibility to work seven-day roster, including evenings, weekends and public holidays.
• Australian working rights; sponsorship not available.

Responsibilities

• Oversee daily hotel operations across departments.
• Support accommodation and front office operations, including guest arrivals and departures.
• Resolve guest complaints and address issues professionally and efficiently.
• Coordinate housekeeping, maintenance, F&B, functions and other teams.
• Provide shift leadership, guidance and hands-on assistance.
• Monitor room presentation and overall property standards.
• Ensure guest requests and issues are followed through promptly.
• Assist with staff training, performance and handovers.
• Maintain health and safety compliance and hotel policies.
• Communicate feedback and incidents to senior management.
• Take ownership of operations during rostered shifts.

Skills

Leadership

Guest service

Communication

Problem solving

Team motivation

Operational coordination

Organisational skills

Flexibility

Job description

The Lakes Resort Hotel in Adelaide is seeking a confident, service-driven Hotel Duty Manager to join our team on a full-time basis. You will work closely with the management team to oversee day-to-day operations across accommodation, food and beverage, functions and the wider property.

As a visible, hands-on leader you will respond to guest enquiries, resolve operational challenges and coordinate departments to maintain high standards and a seamless guest journey across all venues including