Lead Concierge: Elevate Guest Experiences & Team

Accor Apartments & Realty; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Accor Apartments & Realty in Western Australia seeks a Head Concierge to lead the guest-facing team and elevate service. You will mentor staff, ensure onboarding, and foster a positive, can-do atmosphere that makes every stay memorable.

Responsibilities include guiding the Concierge team, coordinating transport and luggage services, and resolving guest issues with proactive, friendly problem-solving. A flexible rotating roster and weekend shifts are required.

Qualifications

• Experience as a Concierge, ready to flex your leadership skills and take the next step in your career
• The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
• Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
• All successful candidates will be required to hold a valid National Police Check

Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
• Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude
• Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences
• Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services

Skills

Concierge leadership

Multitasking under pressure

Guest service

Flexible roster management

Job description

Accor Apartments & Realty in Western Australia seeks a Head Concierge to lead the guest-facing team and elevate service. You will mentor staff, ensure onboarding, and foster a positive, can-do atmosphere that makes every stay memorable.

Responsibilities include guiding the Concierge team, coordinating transport and luggage services, and resolving guest issues with proactive, friendly problem-solving. A flexible rotating roster and weekend shifts are required.