Front Office Duty Manager & Guest Experience Lead

Travel + Leisure Co.; Melbourne; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Professional Development Funding

Discounted Hotel & Resort stays Globab

Subsidised Private Health Insurance

Birthday leave

Zusammenfassung

Travel + Leisure Co. Melbourne team is seeking a Duty Manager to support Front Office operations, greeting owners and guests and providing information on local attractions. The role involves administering daily tasks and resolving guest issues with a proactive approach.

You will lead and train a team to maintain high service levels while collaborating with Sales & Marketing to introduce the Vacation Ownership product. Strong supervisory experience and Opera PMS knowledge are essential.

Qualifikationen

• 3 years of supervisory Front Office experience (hospitality preferred).
• Experience with Opera property management system is preferred.
• Excellent communication skills, both written and verbal.

Aufgaben

• Greet and register owners and guests, providing information on local area attractions.
• Assist with guest issues and ensure timely resolution.
• Support Front Office Manager in daily operations and administration.
• Lead, train, and motivate a team to deliver high levels of customer service.

Kenntnisse

Front Office supervision

Guest services

Communication

Time management

Problem solving

Flexibility

Microsoft Office

Tools

Opera PMS

Jobbeschreibung

Travel + Leisure Co. Melbourne team is seeking a Duty Manager to support Front Office operations, greeting owners and guests and providing information on local attractions. The role involves administering daily tasks and resolving guest issues with a proactive approach.

You will lead and train a team to maintain high service levels while collaborating with Sales & Marketing to introduce the Vacation Ownership product. Strong supervisory experience and Opera PMS knowledge are essential.