Resort Guest Services Generalist | Multi-Dept Concierge

seek.com.au; Port Macquarie; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Professional development

Discounted hotel stays globally

Employee recognition programs

Job summary

Travel + Leisure Co. in Port Macquarie is seeking a Guest Service Generalist to deliver warm, professional service across front office, food & beverage and maintenance. You’ll support check-in/check-out, assist in restaurants and cafés, and help keep areas clean and inviting while sharing local tips and resort information.

Bring hospitality passion, strong communication skills, and RSA certification; flexibility to work weekends and evenings is essential in a lively resort environment.

Qualifications

• Previous experience in a food & beverage, café, bar or hotel environment is desirable.
• Current RSA (Responsible Service of Alcohol) certificate required.
• Passion for hospitality and helping others.

Responsibilities

• Deliver warm, professional service to guests across resort departments.
• Support Front Office operations including check-in, check-out, and guest enquiries.
• Assist the Food & Beverage team with service in the restaurant, bar, or café.
• Work with Housekeeping to maintain high standards of cleanliness and presentation.
• Provide accurate information and personalised recommendations about resort facilities and local attractions.
• Follow all Standard Operating Procedures to maintain consistency and quality.
• Carry out maintenance functions such as maintaining guest accommodation and common areas.
• Respond promptly to guest requests and support smooth daily operations across all teams.

Skills

Excellent communication

Multitasking

Hospitality mindset

Job description

Travel + Leisure Co. in Port Macquarie is seeking a Guest Service Generalist to deliver warm, professional service across front office, food & beverage and maintenance. You’ll support check-in/check-out, assist in restaurants and cafés, and help keep areas clean and inviting while sharing local tips and resort information.

Bring hospitality passion, strong communication skills, and RSA certification; flexibility to work weekends and evenings is essential in a lively resort environment.