Front Office Duty Manager - Guest Services Leader

Talent Recruitment; Bathurst; On-site; AUD 65,000 - 85,000; Full time

Job summary

The George Hotel (PARKVIEW HOSPITALITY PTY LTD) in Bathurst NSW seeks a Front Office Duty Manager/Guest Service Manager to lead the front desk team and ensure exceptional guest experiences. The role requires proactive service, issue resolution, and staff training to maintain high standards.

Responsibilities include overseeing daily front desk operations, managing guest needs, and ensuring compliance with SOPs.

Qualifications

• 2-3 years relevant experience
• Experience in a similar role in 4-5 star property is well regarded
• Must have flexibility with rostered hours - weekends/public holidays included.

Responsibilities

• Oversee day-to-day operations of front desk team
• Deliver seamless service for guests
• Rectify guest complaints and ensure SOP adherence
• Occasionally conduct Night Audit to ensure Front desk coverage

Skills

Strong communication

Fluent English

Team player

Problem solving

Presentation skills

Cross training exposure

Education

Relevant qualification

Tools

Online hotel reservation software

Job description

The George Hotel (PARKVIEW HOSPITALITY PTY LTD) in Bathurst NSW seeks a Front Office Duty Manager/Guest Service Manager to lead the front desk team and ensure exceptional guest experiences. The role requires proactive service, issue resolution, and staff training to maintain high standards.

Responsibilities include overseeing daily front desk operations, managing guest needs, and ensuring compliance with SOPs.