Duty Manager / Guest Services Manager

Talent Recruitment; Bathurst; On-site; AUD 65,000 - 85,000; Full time

Job summary

The George Hotel (PARKVIEW HOSPITALITY PTY LTD) in Bathurst NSW seeks a Front Office Duty Manager/Guest Service Manager to lead the front desk team and ensure exceptional guest experiences. The role requires proactive service, issue resolution, and staff training to maintain high standards.

Responsibilities include overseeing daily front desk operations, managing guest needs, and ensuring compliance with SOPs.

Qualifications

• 2-3 years relevant experience
• Experience in a similar role in 4-5 star property is well regarded
• Must have flexibility with rostered hours - weekends/public holidays included.

Responsibilities

• Oversee day-to-day operations of front desk team
• Deliver seamless service for guests
• Rectify guest complaints and ensure SOP adherence
• Occasionally conduct Night Audit to ensure Front desk coverage

Skills

Strong communication

Fluent English

Team player

Problem solving

Presentation skills

Cross training exposure

Education

Relevant qualification

Tools

Online hotel reservation software

Job description

Job Type: Permanent position | Full time position

Job Description

THE GEORGE HOTEL (PARKVIEW HOSPITALITY PTY LTD) Position : Full Time Location : Bathurst NSW

Salary : $65,000 - $85,000 a year Located in the tree-lined hub of Bathurst NSW, The George Hotel offers a sophisticated and modern pub experience that is rare to the local area. Their architecturally designed, boutique space boasts a light-filled front bar, relaxed pub dining, a cosy lounge and fireplace setting, private function areas and guest accommodation.

The George Hotel is inviting hospitality professional to join their Front Office team in the position of Duty Manager/Guest Service Manager. Job tasks and Responsibilities: The Front Office Duty manager is instrumental in delivering seamless service for the valued guests.

Duty managers are responsible for overseeing the day-to-day operations of the front desk team, anticipating and delivering on guests needs, rectifying guest complaints, checking accuracy of data and accounting entries for all transactions, ensuring all Standard Operating Procedures are adhered to in order to minimise errors and achieve a high level of guest satisfaction. Duty/Guest Services manager needs relevant front office and guest services management skills and experience to meet guest expectations and provide hands‑on training for new team members and on going training and monitoring of existing team members. All front office Duty /Guest Services Managers are required to demonstrate flexibility in rostered hours and prepared to work on weekends/public holidays, at times required to conduct Night Audit to ensure Front desk coverage.

Skills and Experience: 2-3 years relevant experience Experience in a similar role in 4-5 star property is well regarded

Relevant qualification Strong communication skills both written &verbal Presentation and problem solving skills

Solid knowledge of online hotel reservation software and procedures Fluent in English (multilingual is an asset) Team player with a "can do" approach and cross training exposure or experience in another dept would be well regarded

Must have flexibility with rostered hours -weekends/school holidays included.