Duty Manager - Hospitality Leader & Guest Experience

O'Hara Hotels; Berkeley; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based bonuses

Training and development opportunities

Descripción de la vacante

The Berkeley Hotel is seeking a friendly, enthusiastic Duty Manager to lead daily operations at our NSW venue. You will supervise staff, ensure smooth service, and uphold high guest satisfaction in a vibrant hospitality setting.

Ideal candidates bring leadership and a passion for customer service, with a readiness to drive operational excellence, resolve issues swiftly, and collaborate with the General Manager on promotions and improvements.

Formación

• Experience in hospitality management preferred.

Responsabilidades

• Operational Excellence: manage day-to-day operations and ensure smooth workflows.
• Customer Service Champion: foster a warm, welcoming environment for patrons.
• Team Leadership: lead and mentor a team to deliver exceptional guest experiences.
• Problem Solver Extraordinaire: handle issues with grace and creativity to maintain service standards.
• Collaborative Spirit: work with the General Manager to drive venue promotions and improvements.

Conocimientos

Leadership

Customer service

Problem solving

Descripción del empleo

The Berkeley Hotel is seeking a friendly, enthusiastic Duty Manager to lead daily operations at our NSW venue. You will supervise staff, ensure smooth service, and uphold high guest satisfaction in a vibrant hospitality setting.

Ideal candidates bring leadership and a passion for customer service, with a readiness to drive operational excellence, resolve issues swiftly, and collaborate with the General Manager on promotions and improvements.