Duty Manager – Lead Guest Experience & Front Office

Rydges Hotels & Resorts; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

50% off dining and stays across EVT酒店s

Movie tickets and cinema discounts

Seasonal perks at Thredbo

Rapid career growth across hotel &娱乐网络

Paid parental leave

Job summary

Rydges Hotels & Resorts is seeking a Duty Manager to lead front office operations and deliver exceptional guest experiences in Sydney. You will oversee check-ins, handle guest queries, and support busy periods while maintaining smooth hotel operations.

The role requires 1+ years in a duty manager position, strong Front Office knowledge, and a proactive, sales-oriented approach to maximise occupancy and revenue.

Qualifications

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

Skills

Duty Manager experience

Front Office operations

Guest query resolution

Staff rostering

Communication skills

Job description

Rydges Hotels & Resorts is seeking a Duty Manager to lead front office operations and deliver exceptional guest experiences in Sydney. You will oversee check-ins, handle guest queries, and support busy periods while maintaining smooth hotel operations.

The role requires 1+ years in a duty manager position, strong Front Office knowledge, and a proactive, sales-oriented approach to maximise occupancy and revenue.