Front Office Duty Manager — Part Time

Novotel Hotels; North Sydney Council; On-site; AUD 41,000 - 48,000; Part time

Job summary

Novotel Sydney City Centre is seeking a dynamic Front Office expert for a part-time Duty Manager role. You will assist and oversee day-to-day Front Office operations, supervise staff, and ensure high service standards in the absence of senior management.

The ideal candidate holds relevant Front Office experience, strong communication skills, and is comfortable with rotating rosters including mornings, evenings, and overnight shifts. CPR/First Aid and RSA certificates are preferred.

Qualifications

• Relevant hotel Front Office experience with leadership responsibilities.
• Proficient in Opera/Opera Cloud and Microsoft Office tools.
• Strong communication and guest-service orientation.
• Comfortable with rotating rosters including mornings, evenings and overnights.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and motivate team members with strong leadership.
• Ensure smooth hotel operations in the absence of senior management.
• Resolve guest complaints to reach win-win outcomes.
• Support check-in and check-out processes and respond to emergencies.

Skills

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Leadership

Communication

Job description

Novotel Sydney City Centre is seeking a dynamic Front Office expert for a part-time Duty Manager role. You will assist and oversee day-to-day Front Office operations, supervise staff, and ensure high service standards in the absence of senior management.

The ideal candidate holds relevant Front Office experience, strong communication skills, and is comfortable with rotating rosters including mornings, evenings, and overnight shifts. CPR/First Aid and RSA certificates are preferred.