Front Office Duty Manager | Guest Experience Leader

Travel + Leisure Co.; Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Professional Development Funding

Discounted Hotel & Resort stays

Subsidised Private Health Insurance

Birthday leave

Résumé du poste

Travel + Leisure Co. is seeking a Duty Manager for The Sebel Melbourne Flinders Lane to support daily Front Office operations, check in guests, and provide local information. You will lead a team, train staff, and resolve guest issues while promoting exceptional service.

The role involves collaborating with Sales & Marketing to introduce guests to Vacation Ownership products and requires a flexible roster including evenings and weekends.

Qualifications

• Proven experience in a Front Office department at a supervisory level (3 years desirable).
• Knowledge of hotel property management systems; Merlin preferred.
• Excellent written, verbal and active listening communication skills.
• Detail oriented with an organized approach and ability to multitask.
• Positive, vibrant attitude with a passion for customer service and exceeding expectations.
• Strong time management and the ability to work under pressure.
• Proven negotiation and problem-solving skills.
• Proficiency with computers and MS Office applications.
• Bookkeeping/finance experience is highly regarded.
• Immaculate presentation and grooming standards.
• Ability to work a flexible roster including evenings, weekends and public holidays.
• Ability to work in a fast-paced environment both as part of a team and autonomously.
• Valid driver's license (manual preferred).

Responsabilités

• Support the Front Office Manager in daily operations, greeting and checking in owners and guests.
• Provide local area information and handle guest issues with professionalism.
• Assist with staff training, development, and proactive leadership to maintain high service levels.
• Collaborate with Sales & Marketing to introduce Guests to Vacation Ownership products.

Connaissances

Front Office supervision

Hotel property mgmt systems

Communication skills

Multitasking

Customer service orientation

Time management

Negotiation & problem solving

Computer & MS Office

Finance/bookkeeping

Presentation & grooming

Flexible roster (evenings/weekends)

Teamwork & autonomy

Driver's licence

Description du poste

Travel + Leisure Co. is seeking a Duty Manager for The Sebel Melbourne Flinders Lane to support daily Front Office operations, check in guests, and provide local information. You will lead a team, train staff, and resolve guest issues while promoting exceptional service.

The role involves collaborating with Sales & Marketing to introduce guests to Vacation Ownership products and requires a flexible roster including evenings and weekends.