Guest Experience Specialist — Front Desk & Café Ops

Work Initiatives; Melbourne; On-site; AUD 48,000 - 60,000; Full time

Job summary

The Sebel Melbourne Flinders Lane, part of Travel + Leisure Co., is seeking a Guest Service Generalist to manage front desk duties and guest services with a proactive, welcoming attitude during every stay. You’ll greet guests, check in and out, handle calls and inquiries, assist with luggage, and contribute across departments as needed, with a flexible roster including weekends and evenings.

The role emphasizes clear communication, immaculate presentation, and a genuine passion for hospitality

Qualifications

• Experience in a hotel front desk is desirable but not essential.
• Fluency in English (written and verbal).
• Excellent communication and interpersonal skills.
• Immaculate presentation and grooming standards.
• Willingness to work weekends, evenings and holidays.
• Genuine passion for customer service.

Responsibilities

• Greet owners and guests; check in/out; answer calls and emails.
• Handle luggage portage, cash handling and balancing.
• Provide information on tours and travel inquiries/bookings.
• Operate front desk and basic admin equipment.
• Housekeeping tasks for guest accommodation.
• Food and beverage service within cafe operations.
• Ski shop attendant duties and fitting assistance.
• Achieve monthly ski shop sales targets.
• Design and create a small cafe-style menu.
• Manage food prep and presentation.
• Provide excellent front-of-house service.
• Work independently and lead cafe operations.
• Maintain guest accommodation and common areas.

Skills

Customer service

Interpersonal skills

English fluency

Flexible schedule

Professional grooming

Job description

The Sebel Melbourne Flinders Lane, part of Travel + Leisure Co., is seeking a Guest Service Generalist to manage front desk duties and guest services with a proactive, welcoming attitude during every stay. You’ll greet guests, check in and out, handle calls and inquiries, assist with luggage, and contribute across departments as needed, with a flexible roster including weekends and evenings.

The role emphasizes clear communication, immaculate presentation, and a genuine passion for hospitality