Guest Service Generalist

Work Initiatives; Melbourne; Sur place; AUD 48 000 - 60 000; Plein temps

Résumé du poste

The Sebel Melbourne Flinders Lane, part of Travel + Leisure Co., is seeking a Guest Service Generalist to manage front desk duties and guest services with a proactive, welcoming attitude during every stay. You’ll greet guests, check in and out, handle calls and inquiries, assist with luggage, and contribute across departments as needed, with a flexible roster including weekends and evenings.

The role emphasizes clear communication, immaculate presentation, and a genuine passion for hospitality

Qualifications

• Experience in a hotel front desk is desirable but not essential.
• Fluency in English (written and verbal).
• Excellent communication and interpersonal skills.
• Immaculate presentation and grooming standards.
• Willingness to work weekends, evenings and holidays.
• Genuine passion for customer service.

Responsabilités

• Greet owners and guests; check in/out; answer calls and emails.
• Handle luggage portage, cash handling and balancing.
• Provide information on tours and travel inquiries/bookings.
• Operate front desk and basic admin equipment.
• Housekeeping tasks for guest accommodation.
• Food and beverage service within cafe operations.
• Ski shop attendant duties and fitting assistance.
• Achieve monthly ski shop sales targets.
• Design and create a small cafe-style menu.
• Manage food prep and presentation.
• Provide excellent front-of-house service.
• Work independently and lead cafe operations.
• Maintain guest accommodation and common areas.

Connaissances

Customer service

Interpersonal skills

English fluency

Flexible schedule

Professional grooming

Description du poste

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

The Guest Service Generalist at The Sebel Melbourne Flinders Lane is responsible for completing daily bar responsibilities and front office responsibilities whilst also assisting in other departments where needed. This role is responsible for ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

Responsibilities include, but are not limited to:

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages.
• Ski shop attendant duties including supporting retail services, providing advice and assisting with fitting of ski equipment.
• Achievement of monthly sales targets for the ski shop.
• Design and create a small café-style menu
• Manage food preparation and presentation
• Provide excellent front-of-house service
• Work independently and lead all aspects of café operations
• Maintenance functions such as maintaining guest accommodation and common areas

What You'll Bring

• Previous experience within a similar hotel position is desirable, but not essential
• No experience or qualifications required
• Fluency in English (written and verbal)
• Genuine passion for customer service
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, evenings and school holiday period

A strong candidate has been identified for this position.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.