Duty Manager

Travel + Leisure Co.; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel & Resort stays

Subsidised Private Health Insurance

Birthday leave

Job summary

Travel + Leisure Co. is seeking a Duty Manager for The Sebel Melbourne Flinders Lane to support daily Front Office operations, check in guests, and provide local information. You will lead a team, train staff, and resolve guest issues while promoting exceptional service.

The role involves collaborating with Sales & Marketing to introduce guests to Vacation Ownership products and requires a flexible roster including evenings and weekends.

Qualifications

• Proven experience in a Front Office department at a supervisory level (3 years desirable).
• Knowledge of hotel property management systems; Merlin preferred.
• Excellent written, verbal and active listening communication skills.
• Detail oriented with an organized approach and ability to multitask.
• Positive, vibrant attitude with a passion for customer service and exceeding expectations.
• Strong time management and the ability to work under pressure.
• Proven negotiation and problem-solving skills.
• Proficiency with computers and MS Office applications.
• Bookkeeping/finance experience is highly regarded.
• Immaculate presentation and grooming standards.
• Ability to work a flexible roster including evenings, weekends and public holidays.
• Ability to work in a fast-paced environment both as part of a team and autonomously.
• Valid driver's license (manual preferred).

Responsibilities

• Support the Front Office Manager in daily operations, greeting and checking in owners and guests.
• Provide local area information and handle guest issues with professionalism.
• Assist with staff training, development, and proactive leadership to maintain high service levels.
• Collaborate with Sales & Marketing to introduce Guests to Vacation Ownership products.

Skills

Front Office supervision

Hotel property mgmt systems

Communication skills

Multitasking

Customer service orientation

Time management

Negotiation & problem solving

Computer & MS Office

Finance/bookkeeping

Presentation & grooming

Flexible roster (evenings/weekends)

Teamwork & autonomy

Driver's licence

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

If you enjoy working in an environment where no two days are the same, join our team at The Sebel Melbourne Flinders Lane as a Duty Manager today! The Duty Manager will be responsible for supporting the Front Office Manager in the daily operations of the Front Office including greeting and registering owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. The Duty Manager will also The successful candidate will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

In this unique position you will have the opportunity to work collaboratively with our Sales & Marketing teams to introduce Guests to our Vacation Ownership product.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional Development Funding
• Discounted Hotel & Resort stays globally
• Subsidised Private Health Insurance (following successful probation completion)
• Birthday leave to celebrate your special day

What You'll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)
• Knowledge of hotel property management systems, Merlin preferred
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including evenings, weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomously
• Drivers licence will be required (to assist with valet parking). Manual licence would be preferable.

Please note that applicants for this position must hold full Australian working rights, as sponsorship is not being considered at this time.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.