Guest Experience Host: Resort Concierge & Sales Builder

EurWay Tours, LLC; Adelaide; Hybrid; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted hotel stays across region

Professional development funding

Great career development opportunities

Job summary

TRYP By Wyndham Pulteney Street Adelaide is seeking a Guest Experience Host to warmly greet owners and guests, share local attractions, and support the tour-generation process. You’ll collaborate with resort operations to ensure seamless check-ins and deliver an exceptional customer journey.

The role requires a passion for service, strong communication, and the ability to work weekend and public holidays. Prior hotel experience is beneficial, with opportunities to grow within Wyndham

Qualifications

• Previous experience in a hotel or hospitality role is advantageous.
• Strong customer service mindset with the ability to build rapport.
• Clear communicator with a friendly, professional demeanour.

Responsibilities

• Greet and register owners and guests, delivering a welcoming first impression.
• Provide information on local attractions and services around the property.
• Complete department paperwork and operate communication devices.
• Assist in tour generation to match prospect qualifications.
• Meet guests and arrange sales appointments for centres and livestreams.

Skills

Customer service

Interpersonal skills

Communication skills

Sales mindset

Flexibility

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

TRYP By Wyndham Pulteney Street Adelaide is seeking a Guest Experience Host to warmly greet owners and guests, share local attractions, and support the tour-generation process. You’ll collaborate with resort operations to ensure seamless check-ins and deliver an exceptional customer journey.

The role requires a passion for service, strong communication, and the ability to work weekend and public holidays. Prior hotel experience is beneficial, with opportunities to grow within Wyndham