Duty Manager

268 HOTEL OP PTY LTD; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Immediate start + full time hours

Permanent full time opportunity

Subsidised private health insurance

Professional development funding

Discounted hotel stays across AU, Fiji

Job summary

Travel + Leisure Co. is hiring a Front Office Duty Manager in Adelaide to oversee the reception desk, greet owners and guests, and manage local area information.

You will lead and train a team to deliver exceptional service and handle guest issues as they arise. The role requires frontline supervisory experience, knowledge of Opera PMS, and strong communication and organizational skills, with flexibility to cover weekends and holidays.

Qualifications

• Experience in a Front Office department at a supervisory level (3 years) or equivalent.
• Knowledge of hotel property management systems, Opera preferred.
• Excellent communication skills, written and verbal.
• Ability to lead, train and develop a proactive team.
• Proven ability to manage guest issues and maintain high customer service levels.

Responsibilities

• Oversee efficient day-to-day reception operations and guest check-in/check-out.
• Greet owners and guests and provide information on local attractions.
• Resolve guest issues and escalate when needed.
• Build and lead a high-performing front office team.
• Schedule and supervise staff to cover rosters including weekends.

Skills

Front Office supervisory

Customer service

Communication skills

Time management

Multitasking

Problem solving

Attention to detail

Team leadership

Guest relations

Tools

Opera PMS

Microsoft Office

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. GO WHERE NO TWO DAYS ARE THE SAME! At TRYP by Wyndham, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Adelaide team as the Front Office Duty Manager today!

How You’ll Shine

To actively contribute to this global company’s vision to put the world on vacation, as a Front Office Duty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Immediate start + full time hours
• Permanent full time opportunity
• Subsidised private health insurance
• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand

What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
• Knowledge of hotel property management systems, Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomously

About Us

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.