Guest Experience Host: Front Desk & Local Concierge

Travel + Leisure Co.; Adelaide; Hybrid; AUD 45,000 - 65,000; Full time

Job summary

Travel + Leisure Co. is seeking a friendly Guest Service Agent/Guest Experience Host at TRYP by Wyndham in Adelaide.

You will be responsible for the day-to-day front desk operations, greeting and registering guests, providing local area information, and handling guest inquiries with warmth and efficiency. Key duties include check-in/check-out, cash handling, reservations, keeping the reception area tidy, and assisting with night audit when required.

Qualifications

• Excellent communication skills, both verbal and written.
• High standard of personal grooming and professional appearance.
• Computer literate; familiarity with hotel PMS systems is advantageous.

Responsibilities

• Greet and register guests at the front desk; manage check-in/out.
• Provide information on local attractions and hotel services.
• Handle telephone and front desk communications; assist with bookings and reservations.
• Maintain reception and foyer area in a neat and safe state.
• Assist with night audit procedures as required.

Skills

Communication skills

Customer service

Grooming & appearance

Computer literacy

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

Travel + Leisure Co. is seeking a friendly Guest Service Agent/Guest Experience Host at TRYP by Wyndham in Adelaide.

You will be responsible for the day-to-day front desk operations, greeting and registering guests, providing local area information, and handling guest inquiries with warmth and efficiency. Key duties include check-in/check-out, cash handling, reservations, keeping the reception area tidy, and assisting with night audit when required.