Duty Manager

Wyndham Hotels & Resorts; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Subsidised private health insurance

Professional development funding

Discounted hotel stays across AU/NZ

Job summary

TRYP by Wyndham Adelaide is seeking a Front Office Duty Manager to lead the reception team and ensure smooth day-to-day operations. You will greet and register owners and guests, provide local information, and resolve guest issues with a focus on service excellence.

You will develop the team, supervise frontline staff, and coordinate with other departments to maintain high levels of guest satisfaction. A calm, proactive leader with strong communication abilities is essential.

Qualifications

• Proven Front Office supervisory experience (Team Leader/Shift Supervisor/Duty Manager) for 3 years.
• Knowledge of hotel property management systems, Opera preferred.
• Excellent communication, both written and verbal, with active listening.
• Ability to multitask and stay organized in a fast-paced hotel setting.
• Strong guest service mindset and professional presentation.

Responsibilities

• Oversee day-to-day reception operations to ensure smooth guest check-in/out.
• greet and register owners and guests, provide local area information, and handle issues.
• Lead, train and develop a Front Office team to deliver outstanding service.
• Collaborate with other departments to promote guest satisfaction and operational efficiency.
• Maintain accurate records and ensure compliance with hotel procedures.

Skills

Front Office leadership

Staff Training

Communication skills

Multitasking

Time management

Customer service

Negotiation

Problem solving

Microsoft Office

Opera PMS

Team motivation

Attention to detail

Tools

Opera PMS

Microsoft Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE NO TWO DAYS ARE THE SAME!

At TRYP by Wyndham, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Adelaide team as the Front Office Duty Manager today!

How You’ll Shine

To actively contribute to this global company’s visiontoput the world on vacation, as a Front Office Duty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Immediate start + full time hours
• Permanent full time opportunity
• Subsidised private health insurance
• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand

What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
• Knowledge of hotel property management systems, Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomously

About Us

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.