Front Office Attendant

RAC Ningaloo Reef Resort; Coral Bay; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

On-site accommodation (depending on/ 0

Police Check cost covered by RAC

Open the opening team

Live near Ningaloo Reef

Career development opportunities

Inclusive workplace culture

Job summary

The RAC Ningaloo Reef Resort in Coral Bay, WA, is seeking enthusiastic Front Office Attendants (full-time & casual) to be the first point of contact for guests ahead of our grand reopening in 2027. You will welcome guests, oversee check-ins/outs, and deliver outstanding service with the Front Office Manager and team.

Ideal candidates bring hospitality experience, strong communication, and flexibility to cover a 7-day rotating roster.

Qualifications

• Previous experience in hospitality, hotels, resorts, or guest services desirable.
• Strong communication and guest relations skills with a customer-first mindset.
• Ability to multitask, stay organised, and work effectively in a busy environment.
• Knowledge of reservations systems or similar technology an advantage.
• Flexibility to work a 7-day rotating roster including weekends and public holidays.

Responsibilities

• Greet and welcome all guests on arrival, providing a friendly first impression.
• Manage check-in and check-out processes efficiently and accurately.
• Answer enquiries and assist with bookings for accommodation, dining, and activities.
• Handle phone calls, messages, and guest requests with professionalism.
• Provide information on resort services, local attractions, and special events.
• Assist with payments and cashiering duties including EFTPOS, credit card, and cash.
• Maintain a tidy, professional reception area and support smooth day-to-day operations.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Reservations systems

Tools

Reservations systems

Job description

Please note we are currently only taking expressions of interest. Active recruitment for this role will commence in January 2027, with an expected start date of late-February 2027.

The recently redeveloped RAC Ningaloo Reef Resort sits on the pristine shores of Coral Bay, a gateway to the World Heritage-listed Ningaloo Marine Park. Featuring 90 modern units, a resort-style pool, ocean-view dining, a contemporary clubhouse, and sustainable features like solar power and EV charging, it offers an unparalleled coastal experience.

Ahead of our grand reopening in Q1 2027, we’re looking for enthusiastic and guest-focused full-time & casual Front Office Attendants to be the first point of contact for our members and guests.

In this role, you’ll welcome guests, manage check-ins and check-outs, and provide exceptional customer service at every step of their stay. Working closely with the Front Office Manager and wider resort team, you’ll ensure every guest enjoys a seamless and memorable experience.

What will you be doing?

• Greet and welcome all guests on arrival, providing a friendly first impression.

• Manage check-in and check-out processes efficiently and accurately.

• Answer enquiries and assist with bookings for accommodation, dining, and activities.

• Handle phone calls, messages, and guest requests with professionalism.

• Provide information on resort services, local attractions, and special events.

• Assist with payments and cashiering duties including EFTPOS, credit card, and cash.

• Maintain a tidy, professional reception area and support smooth day-to-day operations.

What are we looking for in you?

• Previous experience in hospitality, hotels, resorts, or guest services desirable.

• Strong communication and guest relations skills with a customer-first mindset.

• Ability to multitask, stay organised, and work effectively in a busy environment.

• Knowledge of reservations systems or similar technology an advantage.

• Flexibility to work a 7-day rotating roster including weekends and public holidays.

What you’ll get:

• Competitive hourly rate with the option of on-site accommodation depending on availability.

• Police Check cost covered by RAC.

• The opportunity to join the opening team at a brand-new world-class resort.

• Work and live where others holiday – steps from the Ningaloo Reef!

• Career development opportunities across RAC Parks & Resorts.

• A supportive, inclusive workplace culture.

About RAC

At RAC, we’re committed to creating an inclusive workplace where everyone feels welcome and valued. We celebrate diversity and encourage people from all backgrounds to apply. If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team – we’re here to help.