Assistant Resort Manager

RAC WA; Shire Of Manjimup; Presencial; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site accommodation provided

Incentive bonus scheme

RAC employee benefits and discounts

Descripción de la vacante

RAC Karri Valley Resort is seeking an Assistant Resort Manager for a full-time, live-in position in the South West of Western Australia. You will support the Resort Manager in daily operations, guest services, budgeting and team leadership, with on-site accommodation provided and responsibility for after-hours calls.

You’ll lead department managers, drive profitability, ensure safety and compliance, and foster a positive workplace culture while delivering outstanding guest experiences to RAC

Formación

• Management experience in hospitality, tourism or accommodation
• Proven ability to lead teams and drive operational excellence
• Strong financial management skills including budgeting and reporting
• Experience implementing process improvements and operational efficiencies
• Excellent leadership, communication and problem-solving skills
• WHS, employment legislation and compliance knowledge
• Driver's Licence, Police clearance and First Aid certificate are required
• Willingness to live on-site and participate in after-hours duties

Responsabilidades

• Support the Resort Manager in day-to-day operations, financial performance and team leadership
• Drive operational performance across all resort areas
• Deliver exceptional guest experiences and service quality
• Manage guest feedback and resolve escalated issues
• Recruit, develop and mentor team members and foster a positive culture
• Oversee labour, staffing and resource allocation
• Assist budgeting, forecasting, procurement and cost control
• Monitor financial performance and identify profitability opportunities
• Champion safety and compliance culture
• Build relationships with councils, tourism bodies and community stakeholders
• Represent RAC Parks & Resorts in local networks
• Assist in managing resort assets and facilities

Conocimientos

Leadership experience

Financial management

Operational excellence

Budgeting

Stakeholder management

Customer service

Herramientas

Microsoft Office

Hospitality management systems

Descripción del empleo

Located on the shores of Lake Beedelup and surrounded by the majestic karri forests of Western Australia's South West, RAC Karri Valley Resort is a unique nature-based destination just 25 minutes from Pemberton and 3.5 hours from Perth. Offering lakeside accommodation, chalets, glamping tents, a café and restaurant, the resort welcomes thousands of guests each year.

We are seeking an Assistant Resort Manager to join our team on a full-time basis and support the operational success of the resort while delivering exceptional guest experiences.

Ideal for an experienced hospitality leader looking to further their career in a unique regional setting, this is a live-in role, with on-site accommodation provided as part of the employment package. Due to participation in the after-hours phone roster and emergency call-outs, the successful candidate will be required to reside on-site.

Join our close-knit team and help create memorable experiences for RAC members and guests in one of Western Australia's most beautiful destinations.

What will you be doing?

Supporting the Resort Manager, you will help oversee the day-to-day operations, financial performance and team leadership of RAC Karri Valley Resort, ensuring the delivery of exceptional accommodation, food and beverage services, and guest experiences.

Your day-to-day impact

• Assist the Resort Manager in driving operational performance across all areas of the resort.
• Provide leadership and support to department managers to achieve strong business outcomes.
• Deliver exceptional customer service and memorable guest experiences.
• Manage guest feedback and resolve escalated issues.
• Recruit, develop and mentor team members while fostering a positive workplace culture.
• Manage labour, staffing and resource allocation in line with operational needs.
• Support budgeting, forecasting, procurement, cost control and revenue optimisation.
• Monitor financial performance and identify opportunities to improve profitability.
• Champion a strong safety and compliance culture.
• Build relationships with local councils, tourism bodies, emergency services and community stakeholders.
• Represent RAC Parks & Resorts within the local community and industry networks.
• Assist in managing resort assets, facilities and operational systems.

What You'll Bring To The Team

• Management experience within the hospitality, tourism or accommodation industry.
• Proven ability to lead teams and drive operational excellence.
• Strong financial management skills, including budgeting, labour management and reporting.
• Experience implementing process improvements and operational efficiencies.
• Excellent leadership, communication, stakeholder management and problem-solving skills.
• A passion for delivering outstanding guest experiences.
• Sound knowledge of WHS, employment legislation and compliance requirements.
• Strong computer skills across Microsoft Office and hospitality management systems.
• Current Driver's Licence, National Police Clearance and Senior First Aid Certificate.
• Approved Manager Licence (or willingness to obtain).
• Availability to work across a 7-day roster, including weekends, public holidays and reasonable overtime.
• Willingness and ability to live on-site and participate in after-hours phone duties and emergency call-outs.

Why you'll love working with us

• Competitive salary package + Incentive Bonus Scheme.
• On-site accommodation provided as part of the employment package.
• Work in one of Western Australia's most picturesque tourism destinations.
• Career development opportunities within RAC Parks & Resorts.
• Access to RAC employee benefits and discounts.
• Supportive and values-driven team culture.
• Opportunity to make a meaningful impact on guest and business outcomes.

About RAC

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments to fully participate in the process, please contact our Talent Acquisition Team.

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