Front Desk Heartist: Guest Experience

SmartRecruiters, Inc.; Western Australia; On-site; AUD 48,000 - 60,000; Full time

Job summary

Accor is seeking a Front Office professional to join our team in Australia. You will check guests in and out, greet guests, handle inquiries, and manage reservations during absences of the Reservations Manager.

You will also process payments, maintain PMS data, and sign up loyalty program members, while delivering high standards of service throughout all interactions. You will be required to work a flexible 7-day roster, demonstrate excellent communication, multi-task effectively, and maintain

Qualifications

• Previous customer service experience
• Strong knowledge of computer systems including Microsoft Office and Opera Cloud

Responsibilities

• Check guests in and out of the property accurately and in a timely manner
• Greet all guests contact with Front Office in a friendly manner, using guest names
• Handle guest inquiries and provide information on local attractions
• Take reservations when needed in the absence of the Reservations Manager
• Answer all phone calls within three rings in a professional manner according to brand standard
• Organise and distribute guest messages and mail
• Record guest comments for the Head of Department
• Document all transactions and alterations to accounts
• Collect payment of accounts and issue receipts
• Ensure guest details are updated on the PMS system
• Brief non-Accor ALL members on features and benefits and sign them up to loyalty program
• Provide thorough handover of information to Team Members on shift
• Action special requests timely and appropriately

Skills

Customer service

Communication

Tools

Microsoft Office

Opera Cloud

Job description

Accor is seeking a Front Office professional to join our team in Australia. You will check guests in and out, greet guests, handle inquiries, and manage reservations during absences of the Reservations Manager.

You will also process payments, maintain PMS data, and sign up loyalty program members, while delivering high standards of service throughout all interactions. You will be required to work a flexible 7-day roster, demonstrate excellent communication, multi-task effectively, and maintain