Front Office Lead - Guest Experience & Operations

66YKJ; Melbourne; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Career development

Employee assistance

Job summary

AC Hotels in Melbourne, part of Marriott International, seeks a Front Office Manager to lead daily operations, supervise Front Desk staff, and ensure exceptional guest service.

The role includes guest check-in/out, handling enquiries and complaints, and building guest relations to support revenue goals. OPERA experience preferred; Australian working rights required; full-time on-site.

Qualifications

• Experience with OPERA property management system or similar is required.
• Relevant experience in a similar managerial role.
• Working rights in Australia required.

Responsibilities

• Manage day-to-day operations and ensure quality standards.
• Assist guests with check-in and check-out procedures.
• Handle enquiries and resolve complaints to ensure guest satisfaction.
• Supervise Front Desk staffing and align with financial goals.
• Maintain relationships with guests to foster repeat bookings.
• Oversee policy adherence and staff training in the Front Office.

Skills

OPERA PMS

Guest service leadership

Education

High School Diploma or GED

2-year Hospitality/Business degree

Job description

AC Hotels in Melbourne, part of Marriott International, seeks a Front Office Manager to lead daily operations, supervise Front Desk staff, and ensure exceptional guest service.

The role includes guest check-in/out, handling enquiries and complaints, and building guest relations to support revenue goals. OPERA experience preferred; Australian working rights required; full-time on-site.