Assistant Manager- Front Office

Pullman; Sydney; Vor Ort; AUD 65.000 - 75.000; Vollzeit

Zusammenfassung

Accor in Sydney is seeking a Front Office Supervisor to oversee day-to-day operations, motivate the team, and ensure exceptional guest service. You will assist with check-in/out, respond to emergencies, and coordinate with other departments to maintain smooth hotel operations.

The role requires Opera/Opera Cloud experience, strong communication, leadership, and compliance with service standards. Applicants must have full working rights in Australia; visa sponsorship is not available.

Qualifikationen

• Experience in hotel front office operations.
• Proficient with Opera/Opera Cloud and MS Office.
• Guest-focused with flexible, fast-paced environment.
• Strong leadership and communication skills.
• Hold valid RSA certificate and First Aid training.

Aufgaben

• Oversee day-to-day Front Office operations.
• Supervise and motivate team members.
• Ensure smooth operations in absence of senior management.
• Resolve guest complaints to reach win-win outcomes.
• Assist with check-in/check-out of guests.
• Respond to emergencies.

Kenntnisse

Guest focus

Leadership

Communication

Problem solving

RSA compliance

Tools

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Jobbeschreibung

Job Description

Your responsibilities will include:

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

Qualifications

The requirements and skills for the job will be:

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to be flexible in a fast paced and dynamic environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills – both written and verbal
• Hold a valid Responsible Service of Alcohol certificate and up to date First Aid training

Please note that only candidates with full working rights in Australia will be considered for this position. Visa sponsorship is not available for this role.

Additional Information

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.