Front Office All Rounder

Mercure Hotels; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free on-site car parking

Generous discounts on accommodation &d

Complimentary resort night stay or din

Job summary

Mercure Resort on the Gold Coast invites a guest-focused Front Office professional to welcome guests warmly and manage requests across the front desk and systems. You will create a seamless journey from check-in to check-out while anticipating guest needs with empathy and local insight.

Join a team that values growth, wellbeing, and authentic hospitality, with extensive staff perks and a commitment to guest experience at every touchpoint.

Qualifications

• Experience or exposure to front office operations in hotel/resort settings.
• Strong communication skills and emotional intelligence.
• Ability to drive guest loyalty, memberships and in-house dining.
• A passion for hospitality and creating memorable guest experiences.
• Proficiency with front office systems such as Opera Cloud and Microsoft Office.
• Sharp eye for detail and a problem-solver mindset.

Responsibilities

• Welcome each guest to the resort with warmth and confidence.
• Manage guest requests and front office systems with accuracy and care.
• Create a relaxing and seamless journey from check-in to check-out.
• Anticipate guest needs with intuition and emotional intelligence.
• Inspire guests to discover the local area, culture, and slow down.
• Share local stories & connect with guests, driving loyalty and return visits.
• Collaborate with all teams to elevate every guest touchpoint & exceed expectations.
• Deliver authentic, professional service with natural warmth.

Skills

Front office operations

Communication skills

Guest loyalty management

Hospitality mindset

Opera Cloud experience

Attention to detail

Team player

Flexible scheduling

Tools

Microsoft Office

Opera Cloud

Job description

Company Description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms, tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Job Description

What you'll be doing:

• Welcome each guest to the resort with warmth and confidence
• Manage guest requests and front office systems with accuracy and care
• Create a relaxing and seamless journey from check-in to check-out
• Anticipate guest needs with intuition and emotional intelligence
• Inspire guests to discover the local area, culture, and slow down
• Share local stories & connect with guests, driving loyalty and return visits
• Collaborate with all teams to elevate every guest touchpoint & exceed expectations
• Deliver authentic, professional service with natural warmth

Qualifications

What you will bring to the role:

• Experience or exposure to front office operations (hotel or resort setting)
• Strong communication skills and emotional intelligence
• Ability to drive guest loyalty, memberships and in-house dining
• A passion for hospitality and creating memorable guest experiences
• Confidence using front office systems (Microsoft Office & Opera cloud)
• A sharp eye for detail and a problem-solver’s mindset to respond to guest requests
• A team-first mindset and willing to support in porterage when required
• Ability to stay composed and agile in a fast-paced environment
• Flexibility across evenings, weekends, and public holidays

Additional Information

What is in it for you:

• Free on-site car parking
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Complimentary resort night stay or dining voucher on your annual anniversary
• Supportive leaders that invest in your growth and development
• Complimentary lunch each day, produced by our resort chefs
• Represent a resort centred around wellbeing, local connection and authenticity

Our Commitment To Diversity & Inclusion

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.