Front Office Maestro – Guest Experience & Local Wellness

Accorhotel; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free parking on-site

Discounts on accommodation and dining

Complimentary resort night or dining

Growth opportunities

Daily complimentary lunch

Wellbeing focus

Job summary

Mercure Resort on the Gold Coast is seeking a friendly Front Office Associate to welcome guests, manage check-in and check-out, and ensure a seamless arrival experience.

You will use Opera Cloud and Microsoft Office, handle guest requests with warmth, and collaborate with the team to drive guest loyalty and memorable stays.

If you are passionate about hospitality, flexible with evenings and weekends, and eager to grow in a supportive environment, apply now.

Qualifications

• Experience or exposure to front office operations in a hotel or resort.
• Strong communication skills and emotional intelligence.
• Ability to drive guest loyalty, memberships and in-house dining.
• A passion for hospitality and creating memorable guest experiences.
• Proficient with front office systems (Opera Cloud, Microsoft Office).
• Attention to detail and a problem-solver mindset for guest requests.
• Team-first mindset and willingness to support porterage when required.
• Calm and agile in a fast-paced environment.
• Flexible across evenings, weekends, and public holidays.

Responsibilities

• Welcome each guest to the resort with warmth and confidence.
• Manage guest requests and front office systems with accuracy and care.
• Create a relaxing and seamless journey from check-in to check-out.
• Anticipate guest needs with intuition and emotional intelligence.
• Inspire guests to discover the local area, culture, and slow down.
• Share local stories and connect with guests, driving loyalty and return visits.
• Collaborate with all teams to elevate every guest touchpoint and exceed expectations.
• Deliver authentic, professional service with natural warmth.

Skills

Front office operations

Communication & EI

Guest loyalty & memberships

Hospitality passion

Opera Cloud

Microsoft Office

Attention to detail

Team player

Adaptability

Tools

Opera Cloud

Microsoft Office

Job description

Mercure Resort on the Gold Coast is seeking a friendly Front Office Associate to welcome guests, manage check-in and check-out, and ensure a seamless arrival experience.

You will use Opera Cloud and Microsoft Office, handle guest requests with warmth, and collaborate with the team to drive guest loyalty and memorable stays.

If you are passionate about hospitality, flexible with evenings and weekends, and eager to grow in a supportive environment, apply now.