Front Office All Rounder

Accorhotel; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free parking on-site

Discounts on accommodation and dining

Complimentary resort night or dining

Growth opportunities

Daily complimentary lunch

Wellbeing focus

Job summary

Mercure Resort on the Gold Coast is seeking a friendly Front Office Associate to welcome guests, manage check-in and check-out, and ensure a seamless arrival experience.

You will use Opera Cloud and Microsoft Office, handle guest requests with warmth, and collaborate with the team to drive guest loyalty and memorable stays.

If you are passionate about hospitality, flexible with evenings and weekends, and eager to grow in a supportive environment, apply now.

Qualifications

• Experience or exposure to front office operations in a hotel or resort.
• Strong communication skills and emotional intelligence.
• Ability to drive guest loyalty, memberships and in-house dining.
• A passion for hospitality and creating memorable guest experiences.
• Proficient with front office systems (Opera Cloud, Microsoft Office).
• Attention to detail and a problem-solver mindset for guest requests.
• Team-first mindset and willingness to support porterage when required.
• Calm and agile in a fast-paced environment.
• Flexible across evenings, weekends, and public holidays.

Responsibilities

• Welcome each guest to the resort with warmth and confidence.
• Manage guest requests and front office systems with accuracy and care.
• Create a relaxing and seamless journey from check-in to check-out.
• Anticipate guest needs with intuition and emotional intelligence.
• Inspire guests to discover the local area, culture, and slow down.
• Share local stories and connect with guests, driving loyalty and return visits.
• Collaborate with all teams to elevate every guest touchpoint and exceed expectations.
• Deliver authentic, professional service with natural warmth.

Skills

Front office operations

Communication & EI

Guest loyalty & memberships

Hospitality passion

Opera Cloud

Microsoft Office

Attention to detail

Team player

Adaptability

Tools

Opera Cloud

Microsoft Office

Job description

Company Description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms, tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Job Description

What you'll be doing:

• Welcome each guest to the resort with warmth and confidence
• Manage guest requests and front office systems with accuracy and care
• Create a relaxing and seamless journey from check-in to check-out
• Anticipate guest needs with intuition and emotional intelligence
• Inspire guests to discover the local area, culture, and slow down
• Share local stories & connect with guests, driving loyalty and return visits
• Collaborate with all teams to elevate every guest touchpoint & exceed expectations
• Deliver authentic, professional service with natural warmth

Qualifications

What you will bring to the role:

• Experience or exposure to front office operations (hotel or resort setting)
• Strong communication skills and emotional intelligence
• Ability to drive guest loyalty, memberships and in-house dining
• A passion for hospitality and creating memorable guest experiences
• Confidence using front office systems (Microsoft Office & Opera cloud)
• A sharp eye for detail and a problem-solver’s mindset to respond to guest requests
• A team-first mindset and willing to support in porterage when required
• Ability to stay composed and agile in a fast-paced environment
• Flexibility across evenings, weekends, and public holidays

Additional Information

What is in it for you?

• Free on-site car parking
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Complimentary resort night stay or dining voucher on your annual anniversary
• Supportive leaders that invest in your growth and development
• Complimentary lunch each day, produced by our resort chefs
• Represent a resort centred around wellbeing, local connection and authenticity

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.