Front Office Agent: Create Memorable Guest Moments

25Hours Hotels; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free hotel stays up to 10 nights per年

Staff discounts at bars and restaurant

Access to Accor ALL Heartists program

Global brand experience

Job summary

25hours Hotel The Olympia in Sydney's Paddington district is seeking a Front Office Agent who can greet guests warmly, manage check-ins, and ensure memorable guest experiences from arrival to departure. You will work with the Front Office team to deliver cheerful, efficient service in a lively, international hotel environment.

You have completed hotel business training, gained some management experience, and speak English fluently.

Qualifications

• Fluent English is required for guest interactions.
• Management experience in a front-office environment is preferred.
• Training in hotel business demonstrates foundational hospitality knowledge.

Responsibilities

• Greet guests and ensure a warm, attentive check-in experience.
• Handle guest requests and inquiries with accuracy and a smile.
• Maintain professionalism during busy check-in periods and peak times.
• Assist with group check-ins and room assignments as needed.
• Operate phones and coordinate internal/external communication.
• Safely handle guest luggage and deliver items to rooms promptly.
• Convey tips about local venues and areas of interest to guests.

Skills

Fluent English

Management experience

Education

Hotel business training

Job description

25hours Hotel The Olympia in Sydney's Paddington district is seeking a Front Office Agent who can greet guests warmly, manage check-ins, and ensure memorable guest experiences from arrival to departure. You will work with the Front Office team to deliver cheerful, efficient service in a lively, international hotel environment.

You have completed hotel business training, gained some management experience, and speak English fluently.