Front Desk & Guest Experience Agent

Quest Apartment Hotels; Sydney; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Corporate uniform

Staff, family and friends rates

Job summary

Quest Apartment Hotels at Sydney Olympic Park is seeking Guest Service Agents to join our Front Office team. The role involves greeting guests, handling check-in/check-out, processing reservations and promoting the hotel’s services to drive bookings.

We offer roles on a full-time and part-time basis at a 140-room property, with a rotating roster including mornings, weekends and public holidays. A professional, guest-focused approach and polished appearance are essential.

Qualifications

• Self-motivated and detail-oriented with a passion for hospitality.
• Strong interpersonal communication and professional presentation.
• Willingness to work a flexible roster including mornings, weekends and public holidays.

Responsibilities

• Respond to accommodation enquiries with friendly, personalised service.
• Promote the property to achieve accommodation sales and bookings.
• Process reservations and ensure accurate data capture.
• Assist guests during check-in/check-out and explain hotel facilities.
• Maintain smooth front desk operations and guest satisfaction.

Skills

Self-motivated

Detail-oriented

Interpersonal skills

Hospitality

Job description

Quest Apartment Hotels at Sydney Olympic Park is seeking Guest Service Agents to join our Front Office team. The role involves greeting guests, handling check-in/check-out, processing reservations and promoting the hotel’s services to drive bookings.

We offer roles on a full-time and part-time basis at a 140-room property, with a rotating roster including mornings, weekends and public holidays. A professional, guest-focused approach and polished appearance are essential.