Front of House Ops Leader - Community Impact & Growth

Work Initiatives; Maitland; On-site; AUD 70,000 - 90,000; Full time

Job summary

Belgravia Health & Leisure Group in Newcastle is seeking a Front of House Operations Manager to lead the customer service standard across Genesis Fitness Club, The Parc and Sports Parc. You will oversee front of house duties, POS operations, weekly banking, and supplier payments while supporting daily operations.

Working Thursday through to Monday, this full-time role reports to the Club Manager. You will coach the front of house team, maintain venue presentation, handle memberships inquiries

Qualifications

• Experience leading front-of-house in a leisure/facilities environment.
• Strong customer service orientation with a friendly, energetic approach.
• Solid computer literacy and familiarity with POS systems.
• Current CPR certificate; Police Check and Working with Children Check (or equivalent).

Responsibilities

• Lead, coach and support the Front of House team to maintain service standards across Genesis Health and Fitness, The Parc and Sports Parc.
• Oversee front-of-house policies, procedures and daily operations including POS, banking and reconciliations.
• Handle membership inquiries and sales when required and ensure venue presentation and cleanliness.
• Oversee birthday party operations during weekend shifts and manage merchandise inventory.

Job description

Belgravia Health & Leisure Group in Newcastle is seeking a Front of House Operations Manager to lead the customer service standard across Genesis Fitness Club, The Parc and Sports Parc. You will oversee front of house duties, POS operations, weekly banking, and supplier payments while supporting daily operations.

Working Thursday through to Monday, this full-time role reports to the Club Manager. You will coach the front of house team, maintain venue presentation, handle memberships inquiries