Front of House Operations Manager

Work Initiatives; Maitland; On-site; AUD 70,000 - 90,000; Full time

Job summary

Belgravia Health & Leisure Group in Newcastle is seeking a Front of House Operations Manager to lead the customer service standard across Genesis Fitness Club, The Parc and Sports Parc. You will oversee front of house duties, POS operations, weekly banking, and supplier payments while supporting daily operations.

Working Thursday through to Monday, this full-time role reports to the Club Manager. You will coach the front of house team, maintain venue presentation, handle memberships inquiries

Qualifications

• Experience leading front-of-house in a leisure/facilities environment.
• Strong customer service orientation with a friendly, energetic approach.
• Solid computer literacy and familiarity with POS systems.
• Current CPR certificate; Police Check and Working with Children Check (or equivalent).

Responsibilities

• Lead, coach and support the Front of House team to maintain service standards across Genesis Health and Fitness, The Parc and Sports Parc.
• Oversee front-of-house policies, procedures and daily operations including POS, banking and reconciliations.
• Handle membership inquiries and sales when required and ensure venue presentation and cleanliness.
• Oversee birthday party operations during weekend shifts and manage merchandise inventory.

Job description

• Lead a team at Newcastle’s most iconic facility
• Great career paths and development with an entrepreneurial organisation
• Opportunity to make a real differenceto our community

The Site

Part of the Belgravia Health and Leisure Group (BHLG), our multi-use facility houses Genesis Fitness Club, Ninja Parc, and Sports Parc. The Centre offers a range of activities and stadium sports for children and adults of all abilities, including Indoor Sports Competitions, Clinics, Birthday parties.

The Role

The primary responsibility of our Front of House Operations Manager is to ensure the highest level of customer service at every interaction of your team and to ensure all operational tasks are completed to the expected business standard, ensuring it’s in line our Mission, Vision and Values.

The role of the Front of House Operations Manager is to implement and maintain facility administration including point of sales, weekly banking, reconciliation reporting and accounts payable & receivable for financial reporting to the Head Office.

Working Thursday through to Monday, this a full time role and you will be reporting directly to the Club Manager.

Key areas of responsibility include:

• Ensure consistent operational focus and service standards across all business units, including Genesis Health and Fitness, The Parc and Sports Parc
• Lead, coach and support the Front of House team
• Oversee Front of House policies and procedures
• Maintain high standards of customer service, venue presentation and cleanliness
• Actively perform Front of House duties and support daily operations as required
• Oversee birthday party operations during weekend shifts.
• Manage merchandise inventory and birthday party supplies
• Membership enquires & sales when required

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Current CPR Certificate.
• Police Check upon onboarding
• Working with Children Check or equivalent

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Health & Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at *****@belgravialeisure.com.au.