Front of House Operations Manager

Belgravia Health & Leisure Group Pty Ltd; Newcastle; On-site; AUD 65,000 - 85,000; Full time

Job summary

Belgravia Health and Leisure Group is seeking a Front of House Operations Manager for Newcastle’s iconic facility. Lead the Front of House team to deliver outstanding member and visitor service and ensure all tasks meet our business standards.

Reporting to the Club Manager, you will oversee POS, weekly banking, merchandising, and bookings across multiple units, while promoting services to drive growth and enhance the guest experience.

Qualifications

• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check upon onboarding.
• Working with Children Check or equivalent.
• Previous experience in a similar role is desirable, with a customer-service mindset.

Responsibilities

• Manage the Front of House team.
• Perform reception duties while on shift.
• Maximise business growth and results.
• Manage merchandise stock and party supplies.
• Ensure consistent service across Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill and Sports Parc.
• Apply sound cash handling principles and use of POS systems.
• Provide information and sell memberships at join or renewal.
• Promote centre services and accept bookings and enrolments.
• Develop and maintain good customer relations.
• Open/close the centre following security and safety procedures.

Skills

Customer service

Reception duties

POS systems

Cash handling

Team leadership

Stock management

Sales

Facility admin

First Aid

CPR

Police check

WWC check

Tools

POS software

MS Office

Job description

• • Lead a team at Newcastle’s most iconic facility
  • Great career paths and development with an entrepreneurial organisation
  • Opportunity to make a real differenceto our community

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

The Site

Part of the Belgravia Health and Leisure Group (BHLG), our multi-use facility houses Genesis Fitness Club, Ninja Parc, and Sports Parc. The Centre offers a range of activities and stadium sports for children and adults of all abilities, including Indoor Sports Competitions, Clinics, Birthday parties.

The Role

The primary responsibility of our Front of House Operations Manager is to ensure the highest level of customer service at every interaction of your team and to ensure all operational tasks are completed to the expected business standard. ensuring it’s in line our Mission, Vision and Values.

The role of the Front of House Operations Manager is to implement and maintain facility administration including point of sales, weekly banking, reconciliation reporting and accounts payable & receivable for financial reporting to the Head Office.

Working Thursday through to Monday

this a full time role and you will be reporting directly to the Club Manager.

Key areas of responsibility include:

• Manage the Front of House team
• Perform reception duties while on shift
• Maximise business growth and results
• Management of merchandise stock and party supplies
• Ensure consistency in service delivery across the 3 internal business units being, Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill and Sports Parc.
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check upon onboarding
• Working with Children Check or equivalent

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Health & Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [e-mail].