Front of House Operations & Guest Experience Lead

Belgravia Group; Newcastle; On-site; AUD 80,000 - 100,000; Full time

Job summary

Belgravia Health & Leisure Group is seeking a Front of House Operations Manager at our Newcastle site to ensure the highest level of guest service across Genesis Fitness Club, Ninja Parc and Sports Parc.

You will implement and maintain facility administration, oversee POS, banking, reporting and accounts payable/receivable, and lead the Front of House team, with weekend birthday party operations and strong emphasis on safety and compliance.

Qualifications

• Customer-focused front of house operations experience.
• Experience with POS systems and basic software.
• CPR certificate and background checks required.

Responsibilities

• Ensure consistent operational focus and service standards across all business units.
• Lead, coach and support the Front of House team.
• Oversee Front of House policies and procedures.
• Maintain high standards of customer service, venue presentation and cleanliness.
• Actively perform Front of House duties and support daily operations as required.
• Oversee birthday party operations during weekend shifts.
• Manage merchandise inventory and birthday party supplies.
• Membership enquiries and sales when required.

Skills

Positive energy

Customer focus

POS software familiarity

CPR certificate

Police background check

Working with Children Check

Job description

Belgravia Health & Leisure Group is seeking a Front of House Operations Manager at our Newcastle site to ensure the highest level of guest service across Genesis Fitness Club, Ninja Parc and Sports Parc.

You will implement and maintain facility administration, oversee POS, banking, reporting and accounts payable/receivable, and lead the Front of House team, with weekend birthday party operations and strong emphasis on safety and compliance.