Front of House Operations Manager

Belgravia Group; Newcastle; On-site; AUD 80,000 - 100,000; Full time

Job summary

Belgravia Health & Leisure Group is seeking a Front of House Operations Manager at our Newcastle site to ensure the highest level of guest service across Genesis Fitness Club, Ninja Parc and Sports Parc.

You will implement and maintain facility administration, oversee POS, banking, reporting and accounts payable/receivable, and lead the Front of House team, with weekend birthday party operations and strong emphasis on safety and compliance.

Qualifications

• Customer-focused front of house operations experience.
• Experience with POS systems and basic software.
• CPR certificate and background checks required.

Responsibilities

• Ensure consistent operational focus and service standards across all business units.
• Lead, coach and support the Front of House team.
• Oversee Front of House policies and procedures.
• Maintain high standards of customer service, venue presentation and cleanliness.
• Actively perform Front of House duties and support daily operations as required.
• Oversee birthday party operations during weekend shifts.
• Manage merchandise inventory and birthday party supplies.
• Membership enquiries and sales when required.

Skills

Positive energy

Customer focus

POS software familiarity

CPR certificate

Police background check

Working with Children Check

Job description

The Site

Part of the Belgravia Health and Leisure Group (BHLG), our multi-use facility houses Genesis Fitness Club, Ninja Parc, and Sports Parc. The Centre offers a range of activities and stadium sports for children and adults of all abilities, including Indoor Sports Competitions, Clinics, Birthday parties.

The Role

The primary responsibility of our Front of House Operations Manager is to ensure the highest level of customer service at every interaction of your team and to ensure all operational tasks are completed to the expected business standard, ensuring it’s in line our Mission, Vision and Values.

The role of the Front of House Operations Manager is to implement and maintain facility administration including point of sales, weekly banking, reconciliation reporting and accounts payable & receivable for financial reporting to the Head Office.

Working Thursday through to Monday, this a full time role and you will be reporting directly to the Club Manager.

Key areas of responsibility include:

• Ensure consistent operational focus and service standards across all business units, including Genesis Health and Fitness, The Parc and Sports Parc
• Lead, coach and support the Front of House team
• Oversee Front of House policies and procedures
• Maintain high standards of customer service, venue presentation and cleanliness
• Actively perform Front of House duties and support daily operations as required
• Oversee birthday party operations during weekend shifts.
• Manage merchandise inventory and birthday party supplies
• Membership enquires & sales when required

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Current CPR Certificate.
• Police Check upon onboarding
• Working with Children Check or equivalent

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Health & Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at *****@belgravialeisure.com.au.