Front of House & Retail Operations Lead

Fitness Cartel Health Clubs; Mackay Regional; Presencial; AUD 80 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Diamond Gym Membership

Paid birthday leave

Discounts on supplements, apparel &Mer

Merse Wellness Spa discounts

World-class facilities with energetic,

Team culture

Resumo da oferta

Fitness Cartel Health Clubs is seeking an experienced Customer Operations Manager to lead Front of House, Reception, Kids Cartel and retail operations, supporting the Club GM to drive excellence, retention and sales. You will develop teams, ensure outstanding member experiences and maintain high presentation standards across the club.

The role requires hands-on leadership, strong communication and a customer-first mindset, with a focus on operational performance and team development in a

Qualificações

• Leadership experience in customer service, retail, hospitality, fitness or operations.
• Proven ability to lead, coach and develop high-performing customer-facing teams.
• Strong commercial mindset with experience driving retail sales, member retention and operational performance.
• Outstanding communication, problem-solving and conflict resolution skills.
• Highly organized, proactive and confident using multiple systems while managing competing priorities.
• Current First Aid & CPR certificate (or willingness to obtain) and Australian working rights.

Responsabilidades

• Lead and develop the Reception Team Leader, Reception Team and Kids Cartel team, driving exceptional customer service and team performance.
• Oversee Front of House operations, ensuring outstanding presentation, cleanliness and an exceptional member experience.
• Drive retail sales performance, inventory management and daily retail KPI achievement.
• Manage member enquiries, complaints, cancellations, overdue accounts and retention initiatives with professionalism.
• Coordinate recruitment, onboarding, rostering and ongoing development of Reception and Kids Cartel team members.
• Support the Club General Manager with operational initiatives, reporting and continuous improvement across the club.

Conhecimentos

Leadership

Customer service

Retail

Operations

Coaching

Communication

Problem-solving

Conflict resolution

Organizational skills

Systems thinking

Ferramentas

POS systems

CRM systems

Descrição da oferta de emprego

Fitness Cartel Health Clubs is seeking an experienced Customer Operations Manager to lead Front of House, Reception, Kids Cartel and retail operations, supporting the Club GM to drive excellence, retention and sales. You will develop teams, ensure outstanding member experiences and maintain high presentation standards across the club.

The role requires hands-on leadership, strong communication and a customer-first mindset, with a focus on operational performance and team development in a