Front of House Dynamo: Member Experience & Sales

BODY BUILDR NEWCASTLE PTY LTD; Newcastle; Vor Ort; AUD 34.000 - 44.000; Vollzeit

Benefits dieser Stelle

Premium boutique environment

Team and community growth support

Hands-on experience across sales, etc.

Grow with national brand

Impactful ideas and energy valued

Zusammenfassung

The Yard Gym Newcastle is seeking a Front of House Manager to be the face and energy of our studio. You will nurture our community, convert enquiries into members and deliver an outstanding first impression at every visit.

This role requires a sales mindset, strong CRM knowledge, and the ability to craft engaging content for social media. Early mornings, evenings, and some weekends are required to keep our vibrant community thriving.

Qualifikationen

• Experience in sales, customer service or front desk, ideally in fitness.
• Confident on the phone with great people skills.
• Understanding of CRM systems and sales pipelines.
• Confident creating Instagram content with experience in CapCut or similar.
• Organised, proactive and able to thrive in a fast-paced environment.
• A genuine passion for fitness and training.
• A team player who loves building community.
• Available for early mornings, evenings and some weekends.

Aufgaben

• Own the leads pipeline, taking enquiries from first contact through to membership.
• Call new leads, book trial sessions and get people excited about our RIG and TURF programming.
• Build relationships, understand client goals and create a personalised trial experience.
• Lead membership conversations, confidently handle objections and close sales.
• Keep CRM records up to date and track performance against weekly targets.
• Work closely with coaches to create great trial experiences and drive conversions.
• Capture the energy of The Yard through content featuring our training, coaches, members and community.
• Create daily Instagram Stories and support regular grid content.
• Showcase member wins, testimonials and behind-the-scenes moments.
• Create engaging, local content that builds connection and grows our brand.
• Stay across trends and bring fresh creative ideas to the table.
• Deliver an amazing welcome, seamless check-in and memorable experience for every visit.
• Run Welcome Tours and introduce new clients to their coaches.
• Build genuine relationships and get to know our members by name.
• Create an environment where everyone feels welcome, supported and part of the community.

Kenntnisse

Sales experience

Customer service

Phone skills

CRM knowledge

Content creation

Fitness passion

Team player

Availability

Tools

CapCut

Jobbeschreibung

The Yard Gym Newcastle is seeking a Front of House Manager to be the face and energy of our studio. You will nurture our community, convert enquiries into members and deliver an outstanding first impression at every visit.

This role requires a sales mindset, strong CRM knowledge, and the ability to craft engaging content for social media. Early mornings, evenings, and some weekends are required to keep our vibrant community thriving.