Front of House Operations Manager

Belgravia Group; Gympie Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Job summary

Belgravia Health & Leisure Group seeks a Front of House Operations Manager to lead the Front of House team and deliver the highest level of customer service across all interactions. You will manage reception, POS operations, and daily banking, reporting directly to the Club Manager to ensure standards across Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill and Sports Parc.

This full-time role requires a friendly, energetic attitude, cash handling, and strong membership sales knowledge.

Qualifications

• Experience leading Front of House teams.
• Experience with POS and cash handling.
• Current CPR certificate and police check on onboarding.
• Working with Children Check or equivalent.

Responsibilities

• Manage the Front of House team.
• Perform reception duties while on shift.
• Maximise business growth and results.
• Manage merchandise stock and party supplies.
• Promote services and process bookings.
• Open/close centre per security procedures.

Skills

Customer service

Team leadership

Sales / upsell

POS familiarity

CPR certified

Police check

Working with Children Check

Tools

POS systems

Job description

• Lead a team at Newcastle’s most iconic facility
• Great career paths and development with an entrepreneurial organisation
• Opportunity to make a real differenceto our community

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

The Site

Part of the Belgravia Health and Leisure Group (BHLG), our multi-use facility houses Genesis Fitness Club, Ninja Parc, and Sports Parc. The Centre offers a range of activities and stadium sports for children and adults of all abilities, including Indoor Sports Competitions, Clinics, Birthday parties.

The Role

The primary responsibility of our Front of House Operations Manager is to ensure the highest level of customer service at every interaction of your team and to ensure all operational tasks are completed to the expected business standard. ensuring it’s in line our Mission, Vision and Values.

The role of the Front of House Operations Manager is to implement and maintain facility administration including point of sales, weekly banking, reconciliation reporting and accounts payable & receivable for financial reporting to the Head Office.

Working Thursday through to Monday

this a full time role and you will be reporting directly to the Club Manager.

Key areas of responsibility include:

• Manage the Front of House team
• Perform reception duties while on shift
• Maximise business growth and results
• Management of merchandise stock and party supplies
• Ensure consistency in service delivery across the 3 internal business units being, Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill and Sports Parc.
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Current CPR Certificate.
• Police Check upon onboarding
• Working with Children Check or equivalent

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Health & Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at *****@belgravialeisure.com.au.