Front of House Leader – Multi-Unit Service Excellence

Belgravia Group; Gympie Regional; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Career development

Résumé du poste

Belgravia Health & Leisure Group seeks a Front of House Operations Manager to lead the Front of House team and deliver the highest level of customer service across all interactions. You will manage reception, POS operations, and daily banking, reporting directly to the Club Manager to ensure standards across Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill and Sports Parc.

This full-time role requires a friendly, energetic attitude, cash handling, and strong membership sales knowledge.

Qualifications

• Experience leading Front of House teams.
• Experience with POS and cash handling.
• Current CPR certificate and police check on onboarding.
• Working with Children Check or equivalent.

Responsabilités

• Manage the Front of House team.
• Perform reception duties while on shift.
• Maximise business growth and results.
• Manage merchandise stock and party supplies.
• Promote services and process bookings.
• Open/close centre per security procedures.

Connaissances

Customer service

Team leadership

Sales / upsell

POS familiarity

CPR certified

Police check

Working with Children Check

Outils

POS systems

Description du poste

Belgravia Health & Leisure Group seeks a Front of House Operations Manager to lead the Front of House team and deliver the highest level of customer service across all interactions. You will manage reception, POS operations, and daily banking, reporting directly to the Club Manager to ensure standards across Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill and Sports Parc.

This full-time role requires a friendly, energetic attitude, cash handling, and strong membership sales knowledge.