Front of House Lead - Shift Coach & Guest Experience

YOMG; Mornington; In loco; AUD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Descrizione del lavoro

YOMG is looking for a confident Front of House Supervisor to lead from the floor, support the team and keep the guest experience strong throughout every shift. This hands-on leadership role involves coordinating the front of house team, allocating stations and breaks, managing service flow and responding to guest or operational issues while upholding YOMG standards.

Coaching and development of staff are key aspects.

Competenze

• Experience in front of house hospitality, retail or quick-service operations.
• Confident leadership and decision‑making under pressure.
• Strong communication, organisation and guest recovery skills.
• Hands-on approach and willingness to work alongside the team.
• Availability across the roster.

Mansioni

• Lead shifts and provide clear direction to team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set hospitality standards for order, speed and presentation.
• Coach team members in real time and support onboarding and training.
• Resolve guest concerns within authority and escalate as needed.
• Complete opening/closing, cash, security and food safety checks.
• Monitor stock, waste and labour deployment during shifts.

Conoscenze

Front of house leadership

Team coaching

Guest recovery

Communication skills

Roster flexibility

Descrizione del lavoro

YOMG is looking for a confident Front of House Supervisor to lead from the floor, support the team and keep the guest experience strong throughout every shift. This hands-on leadership role involves coordinating the front of house team, allocating stations and breaks, managing service flow and responding to guest or operational issues while upholding YOMG standards.

Coaching and development of staff are key aspects.