FOH Supervisor: Lead Guest Experience — Employee Discount

YOMG; Frankston; On-site; AUD 43,000 - 62,000; Full time

Benefits offered by this job

Employee discount

Job summary

YOMG is seeking a confident Front of House Supervisor to lead from the floor, support the team and maintain a high standard of guest experience across every shift. This hands-on leadership role coordinates the front of house team, allocates stations and ensures smooth service flow.

You will coach staff, monitor cash and stock, respond to guest concerns, and uphold YOMG standards for hospitality, product quality and cleanliness.

Qualifications

• Experience in front of house hospitality, retail or quick-service operations.
• Confidence leading a team and making practical decisions under pressure.
• Strong communication, organisation and guest-recovery skills.

Responsibilities

• Lead assigned shifts and provide direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and escalate significant matters promptly.
• Complete opening or closing, cash, security and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

Skills

Front of house

Team leadership

Guest communication

Operational decision-making

Job description

YOMG is seeking a confident Front of House Supervisor to lead from the floor, support the team and maintain a high standard of guest experience across every shift. This hands-on leadership role coordinates the front of house team, allocates stations and ensures smooth service flow.

You will coach staff, monitor cash and stock, respond to guest concerns, and uphold YOMG standards for hospitality, product quality and cleanliness.