Hands-On Shift Leader: Guest Experience Champion

YOMG; City Of Swan; Sur place; AUD 32 000 - 45 000; Plein temps

Résumé du poste

YOMG is seeking a confident Supervisor to lead from the floor, support the team and maintain a strong guest experience across every shift. This hands-on leadership role involves coordinating the front-of-house team, allocating stations and breaks, and ensuring service flow runs smoothly.

You will coach team members, uphold YOMG standards for hospitality, product, cash and cleanliness, handle guest concerns, and complete opening or closing checks with accuracy.

Qualifications

• Experience in hospitality, retail or quick-service operations.
• Confidence leading a team and making practical decisions under pressure.
• Strong communication, organisation and guest-recovery skills.
• A hands-on approach and willingness to work alongside the team.
• Availability across the roster required for the role.

Responsabilités

• Lead assigned shifts and provide clear direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and escalated significant matters promptly.
• Complete opening or closing, cash, security, food safety and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

Connaissances

Hospitality leadership

Team leadership

Communication

Organization

Guest recovery

Roster availability

Description du poste

YOMG is seeking a confident Supervisor to lead from the floor, support the team and maintain a strong guest experience across every shift. This hands-on leadership role involves coordinating the front-of-house team, allocating stations and breaks, and ensuring service flow runs smoothly.

You will coach team members, uphold YOMG standards for hospitality, product, cash and cleanliness, handle guest concerns, and complete opening or closing checks with accuracy.