Guest Experience Shift Leader

YOMG; City Of Swan; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Job summary

YOMG is looking for a confident Supervisor who can lead from the floor, support the team and keep the guest experience strong throughout every shift. This is a hands-on leadership role, with you coordinating the front of house team, allocating stations and breaks, and responding to guest or operational issues.

You will set the pace, coach team members, and maintain YOMG standards across hospitality, product, cash and cleanliness, ensuring a smooth service flow and attentive guest care throughout

Qualifications

• Experience in hospitality, retail or quick-service operations.
• Confident leading a team and making practical decisions under pressure.
• Strong communication, organization and guest-recovery skills.
• A hands-on approach and willingness to work alongside the team.
• Availability across the roster required for the role.

Responsibilities

• Lead assigned shifts and provide clear direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and escape significant matters promptly.
• Complete opening or closing, cash, security, food safety and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

Skills

Team leadership

Hospitality experience

Communication

Job description

YOMG is looking for a confident Supervisor who can lead from the floor, support the team and keep the guest experience strong throughout every shift. This is a hands-on leadership role, with you coordinating the front of house team, allocating stations and breaks, and responding to guest or operational issues.

You will set the pace, coach team members, and maintain YOMG standards across hospitality, product, cash and cleanliness, ensuring a smooth service flow and attentive guest care throughout