Front of House Lead: Guest Experience & Team Coach

Yo My Goodness; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Job summary

Yo My Goodness is seeking a confident Front of House Supervisor to lead from the floor, support the team and uphold a strong guest experience across every shift.

This hands-on leadership role involves coordinating the front of house team, allocating stations, managing service flow and responding to guest or operational issues with the goal of maintaining YOMG standards across hospitality, product, cash and cleanliness.

Qualifications

• Experience in front of house hospitality, retail or quick-service operations.
• Confidence leading a team and making practical decisions under pressure.
• Strong communication, organisation and guest-recovery skills.
• Hands-on approach and willingness to work alongside the team.
• Availability across the roster.

Responsibilities

• Lead assigned shifts and provide clear direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and escape significant matters promptly.
• Complete opening or closing, cash, security, food safety and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

Skills

Front of house leadership

Team leadership

Communication

Organisation

Roster availability

Job description

Yo My Goodness is seeking a confident Front of House Supervisor to lead from the floor, support the team and uphold a strong guest experience across every shift.

This hands-on leadership role involves coordinating the front of house team, allocating stations, managing service flow and responding to guest or operational issues with the goal of maintaining YOMG standards across hospitality, product, cash and cleanliness.